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NameProviderPurposeExpiry_gaGoogleUsed to distinguish users.2 years_gidGoogleUsed to distinguish users.24 hours_gatGoogleUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.1 minuteAMP_TOKENGoogleContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.30 seconds to 1 year_gac_GoogleContains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.Learn more.90 days__utmaGoogleUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.2 years from set/update__utmtGoogleUsed to throttle request rate.10 minutes__utmbGoogleUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.30 mins from set/update__utmcGoogleNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.End of browser session__utmzGoogleStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.6 months from set/update__utmvGoogleUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.2 years from set/update__utmxGoogleUsed to determine a user’s inclusion in an experiment.18 months__utmxxGoogleUsed to determine the expiry of experiments a user has been included in.18 months_gaexpGoogleUsed to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.Depends on the length of the experiment, but typically 90 days._opt_awcidGoogleUsed for campaigns mapped to Google Ads Customer IDs.24 hours_opt_awmidGoogleUsed for campaigns mapped to Google Ads Campaign IDs.24 hours_opt_awgidGoogleUsed for campaigns mapped to Google Ads Ad Group IDs24 hours_opt_awkidGoogleUsed for campaigns mapped to Google Ads Criterion IDs24 hours_opt_utmcGoogleStores the last utm_campaign query parameter.24 hours_cf_bmZENDESKThis Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots.
If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website here:Understanding the Cloudflare Cookies30 minutes_cfruidZENDESKCloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.Session_cfduidZENDESKCloudflare cookie used for security restrictions.30 days_zendesk_shared_sessionZENDESKAuthentication cookie – set to be anonymous8 hours
Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours._zendesk_authenticatedZENDESKThis is a flag set when a user is authenticated to display the most up to date content.Session_gatZENDESKGoogle Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.
See here to enable or disable these Google Analytics Cookies:Enabling Google Analytics for your Help Center1 minute_gidZENDESKGoogle Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.1 day_gaZENDESKGoogle Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.2 yearshc:{user_identifier}:recently_ visited_articlesZENDESK[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the help center.
This Cookie allows Zendesk customers to identify an end-user’s recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential.Forever (Local Storage)articleVotesZENDESKArticle anonymous votes (localStorage or if not available falls back to a session cookie)Forever (Local Storage)/Session (cookie)_help_center_sessionZENDESKStores unique session key for Help Center product.Sessionob-{public-api-key}ZENDESKConnect js snippet3 years_zendesk_nps_sessionZENDESKStores a unique key for a session, for landing page after responding to an NPS survey (if enabled)Session.appUserIdZENDESKStores the appUser ID for the current session
Sunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported.Forever.clientIdZENDESKUnique identifier of the SDK instanceForever.sessionTokenZENDESKSession token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId)ForeverlsidZENDESK(From Stripe)Sessionab_disable_remember_meZENDESK(From Stripe)SessioncidZENDESK(From Stripe) Stripe analytics “client ID” used for service improvementSessioncheckout-test-session / checkout-live-sessionZENDESK(From Stripe) Used to power Legacy Checkout’s Remember Me function1 yearZD-zE_oauthZENDESKStores the authentication token once the user has been authenticated.
Web Widget offers pre-built API functionality for cookie consent; see here:Web Widget Cookie Permission in Developer Center
Alternatively, these Cookies respect external cookie bot functionality as well.2 hoursZD-settingsZENDESKStores a hash of settings so that we don’t keep sending requests to our backendforeverZD-suidZENDESKSession id for Sunshine (if Sunshine functionality is being used)20 minutesZD-buidZENDESKCollects Machine ID for use in Sunshine (if Sunshine functionality is being used)foreverZD-storeZENDESKEnsures consistent presentation of the Web Widget when an End-User navigates to a new web page.forever__zlcmidZENDESKStore visitor’s machine-id for the Chat widget’s authentication
Chat Widget offers out-of-the-box cookie consent management, see here:Enabling cookie consent for the Chat widget & Web SDK
Alternatively, these Chat Cookies respect external cookie bot functionality as well.1 year__zlcprivacyZENDESKStore visitor’s decision on CookieLaw1 year__zlcstoreZENDESK[Local Storage] Store visitor’s account settings locallyforeverzte2095ZENDESKUsed to identify the domain/subdomain the Chat Widget is located on.SessionAWSALBZENDESKUsed to ensure user session remains with the same AWS instance to improve performance and stability.SessionAWSALBCORSZENDESKUsed to ensure user session remains with the same AWS instance to improve performance and stability.SessionJARZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.
These Google reCAPTCHA Cookies (JAR-SSID) apply on Help Center pages if sign-ins are enabled, and with respect to submitting tickets, if enabled. reCAPTCHA for submitting tickets can be disabled within the help center settings if desired.30 daysAPISIDZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 yearsCONSENTZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.20 yearsDVZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.SessionHSIDZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 yearsNIDZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.6 monthsSAPISIDZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 yearsSIDZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 yearsSIDCCZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.3 monthsSSIDZENDESKUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 years_gaGoogleAnalytics used to distinguish users2 years_gidGoogleAnalytics used to distinguish users1 day